Support queue
Contact support
This form creates a ticket in the Silverweb Games support queue. We aim to send a first response within three business days; privacy, guardian, safety, and accessibility requests are prioritized.
Use a personal or guardian-managed reply address, not a school email. Do not include a password, exact location, school name, or other information we do not need. For immediate danger, contact local emergency services instead of this form.
Who you are writing to
Silverweb Games is an independent studio that builds, tests, and operates every game on this site. There is no outsourced support desk: messages go to the same team that writes the game code and the written guides. More about who we are and how we work.
This form is the monitored channel and the fastest route to a person. Everything below describes where each category lands and what to include so we can act on it without a round-trip.
What each category reaches
| Category | What to include | Response target |
|---|---|---|
| Game help or bug | Game name, browser, and what happened just before the problem | Three business days |
| Accessibility | Assistive technology in use, the page, and what blocked you | Prioritized |
| Privacy, data, export, or deletion | Account email if you have one; nothing else is needed | Prioritized |
| Parent or guardian request | Your relationship to the player and what you want changed | Prioritized |
| Unsafe display-name report | The displayed handle only, and what is wrong with it | Prioritized |
| Account access | The account email address | Three business days |
Corrections, copyright, and press
Factual corrections to a game write-up or guide, copyright questions, and press or advertising enquiries all go through this same form — pick Game help or bug and say which page you mean. If we publish something inaccurate we correct it and update that page’s last-reviewed date.
Before you write
Some questions already have written answers: the About page covers how the games are built and tested, Safety covers what the site does and does not collect, Privacy covers data and advertising, andTerms covers accounts and acceptable use. Each game page carries its own written rules, scoring breakdown, and common questions.
Send us a message
What happens next
You receive a ticket reference on this page — save it, since it is how we find your request if you write again. Authorized support staff review and resolve the request through an audited queue. Support messages are never used for game analytics, advertising, recommendations, or shared profile content, and they are removed on the support-retention schedule set out in thePrivacy Notice.
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